Privacy Policy

Last Updated: April 27, 2025

1. Introduction

Welcome to Invership's Privacy Policy. This Privacy Policy explains how Invership B.V. ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you interact with our website, participate in our surveys, or otherwise engage with our services.

We respect your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Who We Are

Data Controller: Invership B.V.
Address: Claudius Prinsenlaan 8, 4811 DK Breda
Email: info@invership.com
Phone: +31644626535

3. Information We Collect

We may collect the following types of information:

3.1 Personal Information

• Contact Information: Email address, name, phone number, and company name.
• Business Information: Your role, company size, and business type.
• Survey Responses: Answers to our research questions about e-commerce returns, sustainability practices, and circular economy initiatives.

3.2 Technical Information

• Usage Data: How you interact with our website, including pages visited and time spent.
• Device Information: IP address, browser type, device type, operating system.
• Cookies and Similar Technologies: See our Cookie Policy section for more details.

4. How We Collect Your Information

We collect information through:

• Direct interactions when you provide information by filling in forms on our website or participating in our surveys
• Automated technologies or interactions through cookies and similar technologies
• Third parties such as analytics providers (like Google Analytics)

5. How We Use Your Information

We use your information for the following purposes:

5.1 Legitimate Business Purposes

• To conduct market research on e-commerce returns and circular economy solutions
• To develop and improve our products and services
• To analyze trends and understand our market better
• To measure the effectiveness of our business strategies

5.2 With Your Consent

• To send you our survey regarding e-commerce returns management
• To contact you about our services that may be of interest to you
• To provide you with updates about our research findings and product development

5.3 Necessary for Contract Fulfillment

• To fulfill any services you have requested from us
• To manage our relationship with you

5.4 Legal Obligations

• To comply with legal requirements
• To enforce our terms and conditions

6. Data Sharing and Disclosure

We may share your personal information with:

6.1 Service Providers

• CRM systems (HubSpot) for contact management
• Survey and form processing tools
• Email marketing services

6.2 Business Partners

• Only with your explicit consent and for specific purposes related to our circular economy and returns management research

6.3 Legal Requirements

• When required by law, court order, or governmental regulation
• To protect our rights, privacy, safety, or property

We do not sell your personal information to third parties.

7. International Transfers

Your information may be stored and processed in the Netherlands or any other country where we or our service providers maintain facilities. We will ensure adequate safeguards are in place to protect your information if it is transferred outside the European Economic Area (EEA).

8. Data Security

We have implemented appropriate security measures to protect your personal information from accidental loss, unauthorized access, and misuse, including:

• Encryption of sensitive data
• Regular security assessments
• Access controls
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• The period needed to complete our research on e-commerce returns management
• To comply with legal, accounting, or reporting requirements
• To resolve disputes

For survey-specific data, we typically retain this information for up to 2 years from collection.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data under certain circumstances
• Right to Restrict Processing: Request restriction of processing in certain cases
• Right to Data Portability: Request transfer of your data to you or a third party
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

11. Cookie Policy

Our website uses cookies and similar technologies to distinguish you from other users and improve your experience. A cookie is a small file placed on your device that enables website features and collects information about how you use our site.

11.1 Types of Cookies We Use

• Essential Cookies: Required for the operation of our website
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze site usage
• Functionality Cookies: Enable the website to provide enhanced functionality
• Targeting Cookies: Record your visit, pages visited, and links followed

11.2 Managing Cookies

Most web browsers allow you to control cookies through browser settings. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

12. Children's Privacy

Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without appropriate consent, please contact us, and we will take steps to remove the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@invership.com
• Postal Address: Claudius Prinsenlaan 8, 4811 DK Breda
• Phone: +31644626535

15. Complaints

If you are concerned about a potential violation of your privacy rights, please contact us first so that we can address your concerns. If you are not satisfied with our response, you have the right to complain to your local data protection authority:

Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
Website: https://autoriteitpersoonsgegevens.nl
Address: Bezuidenhoutseweg 30, 2594 AV Den Haag
Phone: 088 - 1805 250